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OmaYhteisö is a place for everyone interested in Elisa’s products and services.

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OmaYhteisö Community House Rules

Welcome to OmaYhteisö Community! If you’re looking for a place to talk to other Elisa's customers and staff members about our products, serv...

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New to OmaYhteisö? Welcome!

OmaYhteisö community is a place for everyone interested in Elisa’s products and services. Whether you might just be thinking of acquiring so...

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Artikla OmaYhteisö Community House Rules

Welcome to OmaYhteisö Community! If you’re looking for a place to talk to other Elisa's customers and staff members about our products, services, tips and info, you’ve come to the right place. OmaYhteisö is a place for everyone and it's really important to us that we all feel welcome! In OmaYhteisö...

New to OmaYhteisö? Welcome!

OmaYhteisö community is a place for everyone interested in Elisa’s products and services. Whether you might just be thinking of acquiring something from Elisa, you’re currently our customer, or you have been previously, it’s nice to see you here! Majority of the discussion in here is in Finnish, but...

Samsung Gear vr Note 9

Hi, I see this Samsung Gear VR 2017 in the Elisa store and wondering if it's the R325 or R324 version? I have a Note 9 and am aware I need the R325 and some adapter for it to work.

turvapaketti problem with installation

while installing Elisa turvapaketti on my new Laptop, getting cycling in step-by-step actions: 1. Do you want to allow this app to make changes to your device Network installer "yes" 2. while Elisa turvapaketti setup, checking compatibility “please remove the following applications F-secure O...

Samsung in India

Hi, I have bought Samsung Galaxy A71 model from vaasa finland and unpacked it in India. When i started the phone, it was having a region lock and was asking for code. Samsung manual says that u have to insert local sim (European sim) first and make calls for continuous 5 mins, then the region lock...

Adding second modem (VMG3925-B10B) without DHCP - time is incorrect

Hei, I’ve added a second modem of the same type (as in subject) with DHCP disabled, to cover the other end of the home, everything seems work except that it does not seem to sync time with ntp.saunalahti.fi and always starts with 1970-01-01, while the primary router works and sync time. Second mod...

Mobile certifikad

Hello. My problem is that I need a mobile certifikad, but i dont know if its possible to make it from prepaid card Saunalahti. Wenn i try to do it and a messege with code came and i put it always answer cannot. But its write there that Saunalahti I can use. Any help? Many thanx

Accidentally broken a newly bought laptop

Can someone help me please? I don’t know what to do, I bought online a new laptop from Elisa. It was just a month old and an accident happened. Our pet accidentally dragged the laptop wire and my laptop fell to the floor and the side screen cracked open but it is still functioning, luckily. I was lo...

I can't sent sms to anyone and can't reach number 060090030

Hello! I have a monthly subscription and I can’t send any sms as it always fails. Changing of the customer service no according to the instructions here https://elisa.fi/asiakaspalvelu/aihe/matkapuhelinliittymat/ohje/tekstiviestit/ doesn’t help. And I can’t even reach you support service 0600 900 30...

Refund for rental

Hey. I recently rented Lapland Odyssey in order to watch it but I couldn’t get the english subtitles to work even though there was a “language: English” button on the player. Is there a way to get a refund since there is no joy from the movie without subtitles?

Is it possible to activate Elisa prepaid SIM card from abroad?

Is it possible to activate new prepaid SIM card from within EU country?

phone and home internet

Hi, I have a phone contract with Elisa. I would like to get also a home internet to sensuroitu. The 30M would be fine. Could you make an offer for the internet and phone together? Best regards, Anita Wasik Edit: piilotettu osoitetiedot / hidden address information -iesse

Issue with huawei mokkula

Hello, hope so some people speaks English here. So i bought huawei mokkula with model nr : HB824666RBC. But i have one problem with it. It keeps saying Insert sim card and restart. So i thought it may be due faulty sim card which of course worked well on my android phone. So i decided to buy totally...

B715 4G NAT

I bought a public IP kit for 2 euro / month and my NAT is still strict. I tried restarting the router but didnt work. How do I fix this problem with the router I got?

New 300Mbit sopimus starts today, but speed didn't change yet

I took the offer to change my subscription from 50Mbit to 300Mbit. I got a confirmation that the change happens today at 00.01. When I checked it in the morning the speed was still the same and never went over the 50Mbit line. I tested it with my E5785 hotspot which I restarted with and without PIN...

Kolumbus crashing

I’ve had my Kolumbus.fi email for 22 years has started crushing during these three days. Don’t know what change(s) Elisa has made. I tried to install anew, without any success! Can anyone help, please! Koffi

subscription change date

HeiJust tein liitymävaihto xxxxxxxxxx ja xxxxxxxxxx. Huomasin vasta jälkeen että avaamispäivä xxxxxxxxxx on 1.11.2019. Onko mahdollista muuttaa avaamispäivä 29.10.2019?//poistettu puhelinnumerot / Suvi 27.10.2019

roaming outside EU with monthly plan

I found that apparently if I have prepaid card I can use it outside the EU in some places and it justs costs a bit more, but what about if I have monthly plan?I will be going to the US for a couple weeks, is there some way I can get at least just the internet to work with the same phone number for t...

Can't send SMS while roaming

I have a Saunalahti Prepaid. It should be possible to send SMS while roaming (at least there is a price for it in the price list) but I get an "error 50" when I try. Sending SMS works in Finland but not in Sweden and Denmark. I tried setting the SMSC number but it makes no difference (tried both num...

zyxel P-1302-T10D setup

i have brought this modem from a different country. My broadband subscription is open now. unfortunately i cannot set it up due to lack of information about the configuration. is there a detailed guide on how to set up on zyxel devices? I already tried all the available ones from the site with recom...

Data/Broadband/bundles

Trying to buy mobile data or internet via my saldo..im sending DATA50M to 15020 and text not delivered I have tried this for 3 days im trying to buy for a month yet I have 44 euros saldo...where am I going wrong

Changing internet speed

Hi, I just upgrade my internet speed from 10M to 50M, but there is something wrong with it still stay 10M. There is a 50M (Saunalahti Kotikuitu 50M, basic speed 10M) so I think it is one of my devices, but I dont know which one. I connect the DSL wire to the router (TW-EA510 ADSL), and the Ethernet...

OmaYhteisö Community House Rules

Welcome to OmaYhteisö Community! If you’re looking a place to talk to other Elisa's customers and staff members about our products, services, tips and info, you’ve come to the right place. OmaYhteisö is a place for everyone and it's really important to us that we all feel welcome! Treat everyone we...

Saunalahti SIM shows active connection but no service

Hello, I recently purchased an Saunalathi SIM card and it worked very well for 2-days. After these days, my phone still shows full "bars" and 4G connection; however, I have no internet connection and I do not have the ability to make any calls or send any SMS messages. I have attempted to restart...

can I use my balance(26 eur) to renew internet 4G package 19.99?

can I use my balance(26 eur) to renew internet 4G package 19.99? if so, how? thanks

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