Kysymys

Address change

  • 27 heinäkuu 2006
  • 8 kommenttia
  • 11682 katselukerrat

Hello,

Who am I supposed to contact for an address change so that my phone bills are sent to the right address ? I'm looking for a customer care e-mail address rather than a phone number or a street address. Thanks in advance for the help !

8 kommenttia

Käyttäjätaso 3

Hello,

Who am I supposed to contact for an address change so that my phone bills are sent to the right address ? I'm looking for a customer care e-mail address rather than a phone number or a street address. Thanks in advance for the help !


There is no more email available. You should call (09) 4243 0456 or contact then via web page:
http://saunalahti.fi/asiakaspalvelu/puhemuutos.php
and the link 'siirry lomakkeeseen'

Then the form opens and fields are
Nimi (name)
Henkilötunnus (social security number)
asiakasnumero (customer number)
puhelinnumero (phone number)
sähköpostiosoite (email address)
and the form where you can write your message.
Button 'Lähetä' is send and 'tyhjennä' is clear.

Maybe it's easier to call the customer service number. Call is free from a Saunalahti gsm-number when calling in Finland.
Thank you for the reply ! It still is useful to me. I will contact them through the form.
Hello,

I have the same problem again. I moved and need to provide my new address to Saunalahti. But now the old useful form has been removed ! How should I update my address ? Can I write to web.gsm@saunalahti.com ?

Thanks in advance for the help.

-- sanjuro
Käyttäjätaso 3

Hello,

I have the same problem again. I moved and need to provide my new address to Saunalahti. But now the old useful form has been removed ! How should I update my address ? Can I write to web.gsm@saunalahti.com ?

Thanks in advance for the help.

-- sanjuro


The form is still there:

http://saunalahti.fi/asiakaspalvelu/puhemuutoslomake.php

-VJ-

Hello,

I have the same problem again. I moved and need to provide my new address to Saunalahti. But now the old useful form has been removed ! How should I update my address ? Can I write to web.gsm@saunalahti.com ?

Thanks in advance for the help.

-- sanjuro

Have you checked out the http://oma.saunalahti.fi website? You can do pretty much everything there, including the address changes.
Yes, I've been there, but I can't figure how I update my information. It takes me to a page with various banks' logo and I don't think this has anything to do with me (as I cannot pay my bills over the Net). Is there another way ?

And thank you, VJ, for the link !
Käyttäjätaso 7
Kunniamerkki +3
PLehti, the Admin, said once that Saunalahti Group get all new address from Population Information System. So if you have done Notification of move, Saunalahti gets automaticly your new address. See http://www.vaestorekisterikeskus.fi/vrk/home.nsf/en/move (PLehti said too, that Saunalahti is not in the list in that site, but it works....http://www.vaestorekisterikeskus.fi/vrk/home.nsf/pages/A14D195F7690BDD7C225724C00576D73)

Maybe this helps you? And sorry my badbad English.  😞
Käyttäjätaso 4

I have the same problem again. I moved and need to provide my new address to Saunalahti. But now the old useful form has been removed ! How should I update my address ? Can I write to web.gsm@saunalahti.com ?


Yes, you can send email to that address. It may take more time to get answer via that than using form.

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