Kysymys

Bewan cable modem problem

  • 3 kesäkuu 2010
  • 12 kommenttia
  • 4781 katselukerrat

Hi,

Sorry for writing in english..my Finnish is not so good yet.

I just got the elisa viihde cablle tv and net and there is a problem with the modem. It seems to crash and restart every time i try to connect my macbook to it wirelessly. Is there some kind of a limit of the amount of devices i can connect to this box ? or has anyone got any ideas of why it may crash in that way ? I have the modem wired 2 the tv digi box and a windows pc, wireless it works with my wifi radio but not with wireless laptop

cheers for any advice as its driving me mad 🙂

12 kommenttia

Käyttäjätaso 6
Kunniamerkki
Hi,

English is fine if Finish is not your native language. :)

There's no device limits on the modem side so the issue must be that the drivers you currently have for the wireless card and connection on your Mac are not compatible with the ones the cable modem have for wireless connection and that causes the modem to crash / reboot.

I'd suggest that make sure you have the latest drivers installed for you wireless card.
Cheers for your reply!

I will give it a go and try and update the mac
Käyttäjätaso 2
You usually can't get separate drivers with OS X, because they come with the operating system. What version of OS X are you running?
Hi Im running 10.5.8 which should be the latest as i just did a software update. Unfortunately the macbook still crashes the modem when i try to connect over wifi.  Its a strange one because when i got the modem a few weeks ago it worked fine. Is there anyway to reset the modem back to factory settings or perhaps a different firmware ?
Käyttäjätaso 2
Did you just upgrade to 10.5.8? You might want to run software update once more to see it offers any upgrades.
I just checked again incase i made a mistake but the macbook software update says that its all up to date. Do you think if i get snow leopard it could make a difference ? Sorry about my questions im not so great with computers 🙂
Käyttäjätaso 2
I don't think Snow Leopard makes any difference, but it might be worth to try. You could do a factory reset for cable modem. I have adsl, so I don't know how to do that, but hopefully someone will give the instructions.
Käyttäjätaso 6
Kunniamerkki

I don't think Snow Leopard makes any difference, but it might be worth to try. You could do a factory reset for cable modem. I have adsl, so I don't know how to do that, but hopefully someone will give the instructions.


You can reset the cable modem the same way as the ADSL modem: Hold on the reset button on the bottom of the modem about 10 seconds while the modem is powered on and then release the reset button. After that the modem will automatically reboot.
So you're deleting messages from here now...?

As i said in my message yesterday, i've had this same problem since
four months ago and all the time the help i've got from elisa amounts
to diddly, so don't hold your breath while waiting for the solution.

What i've gathered is that elisa does not have mac's (!) to test this problem
in the first place.
At least that's what i was told on the phone with their customer service.

Lately they have also all but given up on this issue, haven't heard anything
from them for a while now.

You'll just have to live with this shite as annoying as it is and ask for refunds
because your service don't work (and you have to use your neighbours connection).
As for the booting of the modem, if you make it boot with reset button, it won't
do you any good as the modem is doing just that when it crashes.
Multiple times.
Right on its own.
Käyttäjätaso 6
Kunniamerkki

So you're deleting messages from here now...?


Sure, if you are unable to behave. Read the forum rules, thanks:
http://palsta.elisa.fi/index.php/topic,1030.0.html
makes one forget how to behave when one is tormented day in day out with this b******t and nobody seems to be doing their jobs on solvong the problem.

as i'm evidently not the only one troubled by this, you'd think something was done about it.
but as i reckoned earlier, seems that elisa doesn't have the hardware to test this so they're just picking their collective noses over there.

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