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Can not send SMS

  • 2 tammikuu 2017
  • 3 kommenttia
  • 966 katselukerrat
E
Hello, I am currently in Switzerland and am not able to send SMS. I get "Failed to send message to recipient" message each time, both to Finland and to Switzerland numbers, even using international code (+358....). I recharged my subscription balance but the problem still persists.
FYI my phone is a Samsung A5.
Thanks in advance for your help.

PS: Also I tried to send this message via the OmaElisa message system but got a "failed to send" message....
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Vastauksen tähän kysymykseen jakoi irritus 2 tammikuu 2017, 16:55

I assume you have Saunalahti Prepaid. Unfortunately it is not possible to send sms while roaming in Switzerland. Sending SMS while roaming works only in Estonia, Latvia, Lithuania, Denmark and Turkey.

Should you have Saunalahti Latausliittymä, then sending sms abroad would work only in Estonia
Latvia, Lithuania, Poland and Turkey.
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3 kommenttia

irritus
Käyttäjätaso 7
Kunniamerkki +3
I assume you have Saunalahti Prepaid. Unfortunately it is not possible to send sms while roaming in Switzerland. Sending SMS while roaming works only in Estonia, Latvia, Lithuania, Denmark and Turkey.

Should you have Saunalahti Latausliittymä, then sending sms abroad would work only in Estonia
Latvia, Lithuania, Poland and Turkey.
E
Thanks for your answer!
Indeed I have a Saunalahti Prepaid. Are you sure 100% SMS roaming is not available? Isn´t there a way to enable it? I even got an SMS telling me the costs of SMSing from Switzerland!
Having the possibility to send SMS only in the 5 countries you mention would be very surprising and disappointing to say the least...
Moreover there is absolutely nothing written about this in the "Saunalahti_Prepaid_Käyttöohje" document.
irritus
Käyttäjätaso 7
Kunniamerkki +3
Yes, I am sure that Saunalahti Prepaid can send sms only in Finland and 5 countries abroad. Saunalahti has a web page about Prepaid roaming, though it is available only in Finnish.

https://elisa.fi/prepaid/saunalahti-prepaid--roaming/

Just follow the small asterisk. Sveitsi Swisscom*
* Tekstiviestien lähetys ei onnistu toistaiseksi. Vastaanotto onnistuu.

* SMS messages can not be sent for the time being. Reception is possible.

SMS price provided by the cost information message is clearly a mistake. Most likely Saunalahti just used the same message for all countries with similar prices, even though the services are different.

Saunalahti Latausliittymä customers can find their relevant roaming information over here: http://saunalahti.fi/puheliittymat/latausliittymat/latausliittymat---roaming/

Saunalahti invoiced subscriptions can send sms in Switzerland.

https://elisa.fi/puheliittymat/kaytto-ulkomailla/

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