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How do I close my mobile phone account? - (sorry I need to use English)

  • 7 joulukuu 2013
  • 2 kommenttia
  • 2108 katselukerrat

Hi,

 I lived in gorgeous Finland for quite a while but left in 2007.

 For the past six months I've received bills in the post for my saunalahti phone number so I tried to find the option to cancel it and I've had no luck.

 Could some one reply with a link or email address I could use to close the account.

Thanks

Chris
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Vastauksen tähän kysymykseen jakoi irritus 7 joulukuu 2013, 13:23

If you still remember your Oma Saunalahti username and password, you can log to Oma Saunalahti and use Viestit asiakaspalvelulle (messages for customer service) feature. From that on select



Uusi viesti (new message)



Aihealue: Matkapuhelinliittymät (topic: mobile phone subscriptions)



Aihe: Liittymämuutokset (subject: subscription changes)



Siirry viestin kirjoittamiseen (go on and write a message)



Fill in subject to Otsikko field and your message in Viesti field. When you are ready, click Lähetä pyyntö (submit).



If you don't remember your your Oma Saunalahti credentials (they are also mentioned in the order confirmation, you can still find that document), but still have online banking from a Finnish bank, you can check your username and reset your Oma Saunalahti password with your banking credentials from Tunnus ja salasana verkkopankin tunnuksilla.



Should login to Oma Saunalahti prove impossible, you can always contact Saunalahti customer service by writing a letter:



Saunalahti

PL 8

FI-00061 ELISA

FINLAND
Katso alkuperäinen viesti

2 kommenttia

Käyttäjätaso 7
Kunniamerkki +3
If you still remember your Oma Saunalahti username and password, you can log to Oma Saunalahti and use Viestit asiakaspalvelulle (messages for customer service) feature. From that on select

Uusi viesti (new message)

Aihealue: Matkapuhelinliittymät (topic: mobile phone subscriptions)

Aihe: Liittymämuutokset (subject: subscription changes)

Siirry viestin kirjoittamiseen (go on and write a message)

Fill in subject to Otsikko field and your message in Viesti field. When you are ready, click Lähetä pyyntö (submit).

If you don't remember your your Oma Saunalahti credentials (they are also mentioned in the order confirmation, you can still find that document), but still have online banking from a Finnish bank, you can check your username and reset your Oma Saunalahti password with your banking credentials from Tunnus ja salasana verkkopankin tunnuksilla.

Should login to Oma Saunalahti prove impossible, you can always contact Saunalahti customer service by writing a letter:

Saunalahti
PL 8
FI-00061 ELISA
FINLAND
Thank you irritus, I've followed your instructions.

 

Kiitos.

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