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Internet Speed 4G / 2

  • 26 tammikuu 2016
  • 7 kommenttia
  • 1410 katselukerrat

Hi, Since last week my mobile internet is taking me back by 4-5 years. My 4G never worked up-to satisfaction and it gets disconnected frequently. Customer service was notified about these issues but their reply was always complicated by a suggestion to get in touch with technical team and reaching them over phone is really uphill task. 

Please suggest how to terminate the contract. 

Thanks 

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Vastauksen tähän kysymykseen jakoi Urhokas 28 tammikuu 2016, 14:15

  • ? Hey, I'm sorry about not replying to you faster. We might have missed your post and usually we answer in 24h. I checked your problem and it seems 4G is slow because of capacity problems in the nearest 4G tower. From statistics connection seems to work from 2M to about 15M. Clearly lower during peak user hours. We are doing one update during next month but unfortunately there's nothing else planned for the next 3 months or so. I also checked that in your address theres fiber ethernet connections also available with non-mobile connection up to 100M. Have you considered those before?
  • Katso alkuperäinen viesti

    7 kommenttia

    This is latest speed as on Jan 27 

    Capture_Jan27.JPG
    What is timeline to get a response from elisa/palsta?
    Käyttäjätaso 6
    Kunniamerkki +3
  • ? Hey, I'm sorry about not replying to you faster. We might have missed your post and usually we answer in 24h. I checked your problem and it seems 4G is slow because of capacity problems in the nearest 4G tower. From statistics connection seems to work from 2M to about 15M. Clearly lower during peak user hours. We are doing one update during next month but unfortunately there's nothing else planned for the next 3 months or so. I also checked that in your address theres fiber ethernet connections also available with non-mobile connection up to 100M. Have you considered those before?
  • Good to see your reply and issue details. These problems are very frequent from last 2 months and we were out of country during December. As problem is expected to continue >3 months I wouldn't mind to consider other options and termination of this contract. Please advise for different options and adjustment of poor services too.  
    Käyttäjätaso 6
    Kunniamerkki +3
  • ? Replied in pm
  • Why this bill (Laskun numero: 90211288015) for old connection ? It was clearly agreed for no bill on this account. cancel this rightaway?
    Käyttäjätaso 4
    Kunniamerkki +1
    You can send us a private message from here: http://elisa.fi/palstatiimi. There it's better to share your other information, rather than here on the public website. 🙂 Then we can take a look of your bill!

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