Kysymys

?laim!!! No internet access.

  • 2 huhtikuu 2015
  • 2 kommenttia
  • 1701 katselukerrat

  • Uusi OmaYhteisön jäsen
  • 0 kommenttia
Hello,

I live in Lappeenranta on Kierniemenraitti. From Sunday - 29.03 - I have no internet connection via VDSL. I have asked my neighbors about it and they told me that they have the same problem. Also, I made a request for repairs to customer service that day.

Today is 02.04. And it is a fifth day. For that 5 days no one call to me. When I trying to call to customers service, I get only 1 answer - You should wait. Our technical department will solving that. - In general, no dates, no concrete actions.

How long we need to wait to see some actions from your side?! Why we need to pay you 100% of your bill amount if your service not working well!?

Tomorrow holidays will start. So that's mean that we will not have an internet until Tuesday. We cannot even watch a TV because it is depends on the internet!!!

Thank you, ELISA!

Great job!

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2 kommenttia

Käyttäjätaso 6
There has been major problems in Kierniemenraitti. They changed few devices and it didnt help. They had to order new parts and those arrived today. Still working with the problem. We cannot do anything but wait until Eltel has fixed it permanently :(

I feel sorry for everyone there and I really hope they can get it fixed as fast as possible. During these bigger problems people are working even during eastern.
Käyttäjätaso 7
Kunniamerkki +5
Jaksuu kirjoitti:
There has been major problems in Kierniemenraitti. They changed few devices and it didnt help. They had to order new parts and those arrived today. Still working with the problem. We cannot do anything but wait until Eltel has fixed it permanently :(

I feel sorry for everyone there and I really hope they can get it fixed as fast as possible. During these bigger problems people are working even during eastern.

Can they get some discounts to month fee, as service is long time over connection?

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