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Prepaid prices wrong?

M
  • Mamu12
  • Uusi OmaYhteisön jäsen
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I just made a call to a mobile phone in Germany. I expected it to cost 6,6cents per minute which I looked up in a list I found and checked beforehand. The call stopped after not even 15 minutes because my prepaid account was empty... 8.60 € which means the price was about 57cents per minute.
What are the correct prices to a phone in Germany?
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Vastauksen tähän kysymykseen jakoi lasselusse 18 marraskuu 2018, 19:26

i assume "saunalahti prepaid", not "saunalahti lataus" which is different product.

according to this site https://elisa.fi/kauppa/#!/puheliittymat/prepaid prices would be this https://elisa.fi/attachment/content/Elisa_999_ulkomaanpuheluhinnasto_04_15_elisa_mobile.pdf . it tells price to be 0.61 €/min . (curse words...whadda is going on). finnish operators have been inventing new ways to increase prices in recent years. maybe this is one possible way to collect some cash from customers.

could you tell where you find that 6.6 cent/min information. if there is conflicting information then you may get some money back but requires calling to the customer service.

other price list is https://elisa.fi/puheliittymat/puhelut-ulkomaille/ . it's also expensive.

you may want to use 99599 for next time, however 99599 prefix may not work in prepaid plans. https://nettia.fi/en/

that eu's roaming regulation does not affect for calls into abroad, it means operators can charge whatever they want.

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5 kommenttia

lasselusse
Käyttäjätaso 4
Kunniamerkki
i assume "saunalahti prepaid", not "saunalahti lataus" which is different product.

according to this site https://elisa.fi/kauppa/#!/puheliittymat/prepaid prices would be this https://elisa.fi/attachment/content/Elisa_999_ulkomaanpuheluhinnasto_04_15_elisa_mobile.pdf . it tells price to be 0.61 €/min . (curse words...whadda is going on). finnish operators have been inventing new ways to increase prices in recent years. maybe this is one possible way to collect some cash from customers.

could you tell where you find that 6.6 cent/min information. if there is conflicting information then you may get some money back but requires calling to the customer service.

other price list is https://elisa.fi/puheliittymat/puhelut-ulkomaille/ . it's also expensive.

you may want to use 99599 for next time, however 99599 prefix may not work in prepaid plans. https://nettia.fi/en/

that eu's roaming regulation does not affect for calls into abroad, it means operators can charge whatever they want.
M
I got the information from this site: https://elisa.fi/prepaid/saunalahti-prepaid--roaming/
I understood now that they are the roaming prices. So if I would be in Germany or any other Group1 country and not Finland (?) I would get the 6.6¢ price. From Finland I need to call a 999 number to get 'cheaper' prices, which are still higher than the roaming prices.
That makes no sense, does it?
lasselusse
Käyttäjätaso 4
Kunniamerkki
okay, this is a part where this gets complicated. let's start with difference between "being in abroad (in eu)" and "calling into abroad (from finland).

when "being in abroad" then romaing prices do apply. however only calling within to same country or finland. as a example, when being in france then calling to france and finland would be that 6.6 cents/min. however calling from france to italy would be international call and therefore expensive.

when "being in finland" then all calls to non-finland would be international calls and those are not part of eu roaming.

999 and 991 won't offer cheaper prices because those are default choices for elisa and saunalahti depending on a plan. 99599 is third party service.
M
Okay, thanks for the clarification.
So I should have used my German sim card to make cheaper roaming calls...
I am just happy that I didn't have more money on my prepaid card... There should be notification of the price per minute before connecting. Otherwise it's a rip-off.
Will check for some alternative provider...
And thanks for the 99599 advice.
irritus
Käyttäjätaso 7
Kunniamerkki +3
i assume "saunalahti prepaid", not "saunalahti lataus" which is different product.

There is really no difference between these two when placing international calls.

Please note, that in Finland international calls are usually charged as composite. 0,61 €/min to German mobiles is just the international leg of the call. You have to add the local part on top of it. In case of Saunalahti Prepaid, it is 0,066 €/min. Thus the total price will be 0,676 €/min.

finnish operators have been inventing new ways to increase prices in recent years.

990 and 999 call prices have been quite stable ever since international call monopoly was abolished in the 1990's. 991 used to be a bit cheaper, but ever since Elisa bought Saunalahti out, 991 prices have gone up quite a bit.

This is really nothing new. For decades you have had to choose another international carrier by using 99x(x(x)) international access code unless you are willing to pay crazy rates.

In order to find what to seach for, Finnish Communications Regulatory Authority has a list of international prefixes in use.

Please note, that 99x(x(x)) prefixes are international access codes by themselves. You dial the country code right after 99x(x(x)). To call a German number, dial 99xxx49...

Texting does not work with 99x(x(x)) codes, thus you must revert to +49 or 0049 for that.

that eu's roaming regulation does not affect for calls into abroad, it means operators can charge whatever they want.

True. When in Finland, it is cheaper to use a German sim to call Germany than a Finnish one.

However, should you be in some other EU-country than in Finland, like Sweden or Estonia, from there you can call Germany for 0,066 €/min with Saunalahti Prepaid.

There should be notification of the price per minute before connecting.

Some of the smaller carriers with five digit access codes actually have price announcements prior to connecting the calls. Shop around.

PS. EU is going to regulate intra-EU international calls prices to a maximum of 0,19 €/min without VAT. In Finland this price cap would be 0,2356 €/min including 24 % VAT. The new regulation has not been ratified yet, but it is anticipated to take effect on 15th May 2019.

MEPs cap prices of calls within EU and approve emergency alert system

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