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Prepaid subscription outgoing calls ended

  • 9 tammikuu 2018
  • 6 kommenttia
  • 4035 katselukerrat

hello. I purchased unlimited data/texts/calls prepaid card last week and today when I was on a call to another Finnish number, the call quit. When I check my subscription it says I have 0.00 Eur but I understood this to be for extra charges besides Finnish calls. I thought the plan was Unlimited 4G
Including unlimited calls, almost unlimited text messages, unlimited data for one month in Finland.
Can you advise because I can receive calls and still send texts. Kiitos.
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Vastauksen tähän kysymykseen jakoi Mits 9 tammikuu 2018, 12:54

Hi, please contact our customer service for more specific help 🙂
We've got a chat in OmaElisa which is a handy way to contact us online. You can find chat from here: https://verkkoasiointi.elisa.fi/ without logging in. The chat button will appear on the right side of your browser. 🙂
Katso alkuperäinen viesti

6 kommenttia

Käyttäjätaso 7
Kunniamerkki +3
Hi, please contact our customer service for more specific help 🙂
We've got a chat in OmaElisa which is a handy way to contact us online. You can find chat from here: https://verkkoasiointi.elisa.fi/ without logging in. The chat button will appear on the right side of your browser. 🙂
Käyttäjätaso 7
Kunniamerkki +3
As far as I know, Elisa/Saunalahti prepaid cards don't come with any talk packets as standard. When you bought the sim card, are you sure that you successfully ordered the Unlimited 4G packet, too?

For example, if you got your sim card from R-Kioski, does the receipt say Rajaton 4G / Obegränsat 4G / Unlimited 4G on it?

Unlimited 4G and Unlimited 3G cover calls&text to normal Finnish numbers, which begin with digits 01312, 01313, 01314, 01315, 01316, 01317, 0132, 0133, 0134, 0135, 0136, 0137, 0138, 0142, 0143, 0144, 0145, 0146, 0147, 0148, 01515, 01516, 01517, 01518, 0152, 0153, 0154, 0155, 0156, 0157, 0158, 0162, 0163, 0164, 0165, 0166, 0167, 0168, 01715, 01716, 01717, 01718, 0172, 0173, 0174, 0175, 0176, 0177, 0178, 01812, 01813, 01814, 01815, 01816, 01817, 0182, 0183, 0184, 0185, 0186, 0187, 0188, 0192, 0193, 0194, 0195, 0196, 0197, 0198, 022, 023, 024, 025, 026, 027, 028, 032, 033, 034, 035, 036, 037, 038, 04, 050, 052, 053, 054, 055, 056, 057, 058, 062, 063, 064, 065, 066, 067, 068, 082, 083, 084, 085, 086, 087, 088, 0912, 0913, 0914, 0915, 0916, 0917, 0918, 092, 093, 094, 095, 096, 097 and 098.

Any other phone numbers are abnormal and abnormal charges will apply. Calling abnormal phone numbers and making international calls require that you top up balance separately.
irritus,
Does this include +358 (0) 46 number? This is another prepaid mobile number I assumed was part of free texts with this plan.
Käyttäjätaso 7
Kunniamerkki +3
Yes, all numbers that begin with +358 4... / 04..., including +358 46... / 046..., are normal Finnish numbers, which are included in the Rajoitukseton 4G and Rajoitukseton 3G packages.
To be more precise, all +358 4 and +358 50 are normal mobile numbers.

Have you confirmed that you got the right package? Does it say anything on the receipt? Did you get any text messages about activation of the package?

Should you have got Nettikuukausi 4G (Månad Internet 4G, Month Internet 4G), instead of Rajoitukseton 4G, you have unlimited internet, but no unlimited calls.

If you didn't get any text messages confirming the activation of the package, maybe it is best to contact Elisa customer service.

You can find chat from here: https://verkkoasiointi.elisa.fi/ without logging in.

Which doesn't seem to be working at the moment. Other ways to contact the customer service:

  • By phone 010 190 240. This is an abnormal number and abnormal charges apply. Calling Elisa customer service using for example Saunalahti's invoiced Huoleton and Tarkka subscriptions costs 0,09 €/min, Saunalahti Prepaid 0,066 €/min and Telia Prepaid 0,08 €/min.
  • Elisa on Facebook
  • Elisa on Twitter
  • By filling Elisa customer service contact form
  • By making a callback request at https://elisa.fi/asiakaspalvelu/yhteystiedot/ Jump to Varaa soittoaika asiakaspalveluun and fill the fields. Valitse aihe: Asiakaspalvelu (mobiililiittymät), choose topic: Customer service (mobile services) Nimesi, your name Puhelinnumero, josta tavoitamme sinut, phone number, where we can reach you Toivomasi soittoaika, preferred callback time day.month.year and hour:minute Valitse kellonaika, choose time Sähköpostiosoitteesi, your email address LÄHETÄ, SUBMIT
I think I need to go to the store to sort this out. Today only 2 weeks after I ordered, my balance ran to 0 and the data stopped working but I can't find the receipt although my credit card says I was charged about 35 euro.
Käyttäjätaso 7
Kunniamerkki +3
Saunalahti Prepaid sim card 5,90 € + Rajoitukseton 4G package 29,90 € = 35,80 €

It seems that either the store or Elisa's backend system failed to activate your Rajoitukseton 4G package and you have been using the initial 6 € balance that comes standard with the Saunalahti Prepaid sim card.

Yes, it is best to contact the store or Elisa's customer service.

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