Sorry this is in English - only lived here 3 weeks so haven't learned Finnish yet!
Shortly after arriving here I got a Saunalahti SIM. I then signed up for the 20 euro a month package which gives me 600 minutes, 600 texts and 4mb internet.
I can call people on their mobile phones fine, I can send texts and browse the web absolutely without problem. However, when I try to call a land line number (e.g. a business number, someone's home phone etc) the call immediately fails. I enter the number, the phone says 'dialling' ... then a few seconds later my phone goes beep and hangs up. No message, nothing.
I've tried contacting saunalahti support via online chat, but they say they don't do English. I have tried phoning support several times now (on a friend's phone as I get the same error when I try with my phone!) and am put on hold while they get me someone who speaks english - and I am on hold for 10 minutes, then I get a ringing tone, then I'm back on hold again, then I get a ringing tone, then it hangs up. I've had this several times now and can't speak to anyone.
Can anyone help?