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Samsung S9 plus battery issue


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Hi,
So I received the pre-order of S9 plus day before yesterday and I believe it has some battery issue since the phone is getting extra warm and battery is draining. I want to replace the phone as I bought it in contract and I don't want to pay 3 years for defected product. Please let me know what will be the procedure for it.
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Vastauksen tähän kysymykseen jakoi Taha 15 maaliskuu 2018, 10:47

Just an update. I ended up not sending the S9 plus back. Apparently the issue was not the battery, but some video enhancement feature was selected in the settings, which was draining the battery and apparently making the cell hot. I was checking the battery performance based on an online article in which they ran a 90 minutes HD video which drained 13 percent of the battery but mine was draining 25 percent. After unselecting the video enhancement feature, I also got the desired 13 percent. Posting it here so if someone else worried about battery, that is the reason.

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Waiting for a reply from any official representative.
Nevermind. Got the desired answer from Elisa shop.
Käyttäjätaso 5
Kunniamerkki +2
Hello Taha and welcome to Palsta! 🙂 Sorry for the delay in answer, this forum isn't always the fastest way to contact our customer care. In urgent matters I recommend calling or chatting to us, contact information can be found in here 🙂
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Taha, what was the solution to problem?
They told me that they can send it to repair shop but I didn't want to pay for the repaired product for three years. So they told me I can send it back through the same post office where I got back and gave me some paper for it.
Just an update. I ended up not sending the S9 plus back. Apparently the issue was not the battery, but some video enhancement feature was selected in the settings, which was draining the battery and apparently making the cell hot. I was checking the battery performance based on an online article in which they ran a 90 minutes HD video which drained 13 percent of the battery but mine was draining 25 percent. After unselecting the video enhancement feature, I also got the desired 13 percent. Posting it here so if someone else worried about battery, that is the reason.

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