I recently purchased an Saunalathi SIM card and it worked very well for 2-days. After these days, my phone still shows full "bars" and 4G connection; however, I have no internet connection and I do not have the ability to make any calls or send any SMS messages.
I have attempted to restart my device (iPhone 6S) and reinsert the SIM card multiple times, but each time I get the same result. The phone shows that I am connected to the network, but I don't receive any services.
Any help would be much appreciated.
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I think you have to contact Elisa customer service:
- By phone 010 190 240. Abnormal charges apply, typically around 0,10 €/min.
- By making a callback request at https://elisa.fi/asiakaspalvelu/yhteystiedot/ Jump to Varaa soittoaika asiakaspalveluun and fill the fields. Valitse aihe: Asiakaspalvelu (mobiililiittymät), choose topic: Customer service (mobile services) Nimesi, your name Puhelinnumero, josta tavoitamme sinut, phone number, where we can reach you Toivomasi soittoaika, preferred callback time day.month.year and hour:minute Valitse kellonaika, choose time Sähköpostiosoitteesi, your email address LÄHETÄ, SUBMIT
- By private message to the user Palstatiimi on this discussion board. A shortcut to Palstatiimi profile: http://elisa.fi/palstatiimi
- By filling Elisa customer service contact form
- Elisa on Twitter
- Elisa on Facebook