I recently purchased an Saunalathi SIM card and it worked very well for 2-days. After these days, my phone still shows full "bars" and 4G connection; however, I have no internet connection and I do not have the ability to make any calls or send any SMS messages.
I have attempted to restart my device (iPhone 6S) and reinsert the SIM card multiple times, but each time I get the same result. The phone shows that I am connected to the network, but I don't receive any services.
Any help would be much appreciated.
Vastauksen tähän kysymykseen jakoi irritus
It seems that for some reason your Rajoitukseton 4G package has not kicked in and you have been using your sim out of the balance instead.
I think you have to contact Elisa customer service:
- By phone 010 190 240. Abnormal charges apply, typically around 0,10 €/min.
- By making a callback request at https://elisa.fi/asiakaspalvelu/yhteystiedot/ Jump to Varaa soittoaika asiakaspalveluun and fill the fields. Valitse aihe: Asiakaspalvelu (mobiililiittymät), choose topic: Customer service (mobile services) Nimesi, your name Puhelinnumero, josta tavoitamme sinut, phone number, where we can reach you Toivomasi soittoaika, preferred callback time day.month.year and hour:minute Valitse kellonaika, choose time Sähköpostiosoitteesi, your email address LÄHETÄ, SUBMIT
- By private message to the user Palstatiimi on this discussion board. A shortcut to Palstatiimi profile: http://elisa.fi/palstatiimi
- By filling Elisa customer service contact form
- Elisa on Twitter
- Elisa on Facebook