In January I tried to apply for Saunalahti Laajakaista 50M.
Elisa's infrastructure was damaged (broken cable or switch probably) so I had to switch to Saunalahti Mobiililaajakaista 4G Super (up to 100M).
Yesterday I received a phone call from Elisa offering me Saunalahti Laajakaista 50M. I was assured that the new connection would be free, because I have my own modem.
In the phone call, I specifically asked whether my current mobile broadband would be affected. The answer I received was that no change would be made to it whatsoever.
In the end I accepted the offer.
So today I plugged the landline cable to my modem. The DSL light does not light up, which means the infrastructure issue has been left untouched since January.
"Fine!" I said to myself, "It's free so I probably shouldn't make a fuss about it."
What surprises me is that my mobile broadband got downgraded to Saunalahti Mobiililaajakaista 4G (up to 50M) from Saunalahti Mobiililaajakaista 4G Super (up to 100M).
Now I don't want to know why it was not fixed after so many months. I don't want to know why I was offered an internet connection that does not work. I don't want to know why my current broadband gets downgraded despite that I was assured it would not.
I just want things back to how they were.
And next time, Elisa, if you plan to offer me anything, please make sure it works.
Otherwise, LEAVE ME ALONE!