Vastattu

Tietoturva your computer is not protected

  • 12 kesäkuu 2015
  • 4 kommenttia
  • 1928 katselukerrat

I have had Elisa security center installed and running for a few years.
It has now started to have problems.
Boot the pc , windows 7  every thing is ok for a few minutes and the tietoturva screen shows everything is ok.

Then get popup saying  virus protection is not running and the tietoturva screen say computer not protected virus and spyware malfunction.

Also before the problem appears it is not possible to run system scan get message no sacnning engine running..

Any ideas how to repair this ?
icon

Vastauksen tähän kysymykseen jakoi day1 12 kesäkuu 2015, 21:22

meplusthree kirjoitti:
Cant reinstall because it says all licenses used !
Need to get license released

or does uninstall process free up the license ?

Nope. You need to contact customer service in order to reset your license if your Tietoturva came with Elisa Viihde. If it's a standalone contract you can free up the license yourself at Oma Elisa.

Katso alkuperäinen viesti

4 kommenttia

Käyttäjätaso 6
Kunniamerkki +3
Uninstall, reboot and reinstall.
Cant reinstall because it says all licenses used !
Need to get license released

or does uninstall process free up the license ?
Käyttäjätaso 6
Kunniamerkki +3
meplusthree kirjoitti:
Cant reinstall because it says all licenses used !
Need to get license released

or does uninstall process free up the license ?

Nope. You need to contact customer service in order to reset your license if your Tietoturva came with Elisa Viihde. If it's a standalone contract you can free up the license yourself at Oma Elisa.
Ok ran the uninstall and then reinstalled - got message that all 4 licenses used but there was option to re-use a license so took that,

Now every thing seems to be ok and scan is now running.

Thanks for the advice guys.

Osallistu keskusteluun