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Where is my 50M speed?

  • 11 toukokuu 2017
  • 9 kommenttia
  • 823 katselukerrat

I am paying for 50mbps but according to Ooklaspeedtest I have only 18-21M (measured manyl times in last 2 months)
Where is my 50M?

Regards,
Artur
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Vastauksen tähän kysymykseen jakoi eBin 22 toukokuu 2017, 12:00

Yes, please klick "lähetä viesti", and include your customer number and home address in the message. We require customers to use private messaging when communicating personal information like addresses and such, since we don't want our customers security to be compromised.
Katso alkuperäinen viesti

9 kommenttia

Käyttäjätaso 6
Kunniamerkki +4
Are you talking about mobile or broadband?

If you are talking about broadband what modem do you have?
Almost every modem has nowadays a management console web page at default gateway IP address.

If you have a Zyxel modem bought from Elisa, please take a look at address 192.168.10.1 and navigate to "line status" page and tell us what does it tell about DSL connection status/speed ?

If you don't have Zyxel modem, you can find that default gateway IP address by going to command prompt and type "ipconfig".

50M speed sounds like a VDSL2 connection and that 18-21M sounds like ADSL2+ speed. Do you have a VDSL2 modem ?
Hi,
sorry for the delay with answer.
I was advised by phone to connect cable and check again.
with cable it gives 32M.. I checked characteristics of line it says 38M should be. It is not a 50mbps anyway or it is just a marketing to use attractive characters in the name (50M) in reality no one guaranty that speed? I remember in old times if provider say 2 or 3 Megabit per second then it was exactly so.
yeah, about wireless - this modem does not give me more then 20M (I checked with different equipment) but it should right? It is ADSL2 modem from Elisa (Zyxel wmg3925-B10b). Can it be adjusted or tuned somehow?

ping is ok it is about 24-25 millisecond at wireless.

Thank you.

Artur
ups.. it is VDSL2 of course, not an ADSL and it should provide 50M right?
Käyttäjätaso 3
They only promise DL speed between 35-50 Mb/s, normally about 40-45 Mb/s
Käyttäjätaso 4
Kunniamerkki +1
Hello Arthur S and welcome to Palsta!
Could you send us a private message with customer details: http://elisa.fi/palstatiimi ? We will then be able to take a closer look at the situation 🙂
Hi,
could you tell me more detailed how to send and what info exactly you need. It is not very clear (sorry my Finnish is very poor) I should use "lähetä viesti"? And what to write there? Can not understand what difference between this and that place. Should i send a copy of my posts from here?
Thank you.

Artur
Käyttäjätaso 6
Kunniamerkki +3
Yes, please klick "lähetä viesti", and include your customer number and home address in the message. We require customers to use private messaging when communicating personal information like addresses and such, since we don't want our customers security to be compromised.
Hi,
message is sent.
Artur

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