I made an 12-month contract of One Plus 3 smartphone online on Wednesday because you are heavily marketing the stuff, and I picked up the device this morning and found that phone was totally dead out of the box. After confirmed the problem by Elisa staff in the Kaari store, they only gave me one chocie to leave this phone to get repaired but not replacing a new one to me instantly on site. On the first day I got the phone, it was totally unusable and you want to give me a repaired one in 3 weeks or even one month while I still need to pay the bill without actually possessing the phone? Are you kidding me? This is even worse than the worst experience I can imagine, does Elisa really think it is acceptable by any customer?
Not only the phone but also your customer service really pissed me off, I cannot even properly work at daytime. I really want to know how I can terminate the contract I signed and not getting myself frastated when thinking of this crappy experience.
Any advice would be super appreciated, thanks!