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Wrong payment, Prepaid -subscription


  • Uusi OmaYhteisön jäsen
  • 0 kommenttia
Hello! I have recently made a wrong step and bought unnecessary packet of unlimited 4g. Is it possible to get my money back, because I don't need this packet and am not going to use it?
Thank you for your help in advance.
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Vastauksen tähän kysymykseen jakoi Patomiäs 3 marraskuu 2017, 16:08

Hello Ruza_a and welcome to Palsta! I moved this conversation under English conversation as this didn't match for Online-category. As jellona37n stated, on Prepaid subscriptions it is not possible to cancel the order 😞

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6 kommenttia

Käyttäjätaso 5
Kunniamerkki +2
Hello!
Do you have prepaid? I think it's not possible to get your money back.
Käyttäjätaso 5
Kunniamerkki +2
Hello Ruza_a and welcome to Palsta! I moved this conversation under English conversation as this didn't match for Online-category. As jellona37n stated, on Prepaid subscriptions it is not possible to cancel the order 😞
I have a similar situation. I bought internet packages for another number, not my. Can I get money back? I have all bank data on transactions. It was online purchase. Thanks
Käyttäjätaso 6
Kunniamerkki +3
Unfortunately we can't refund prepaid online payments. 😕
Hello Saunalahti!
Is there a way to change the (mobile)website for Prepaid payments? I fell also for this trick on the website when I tried to charge my prepaid subscription. When I clicked to charge €10 on my prepaid phone number, it added a monthly package and I am stuck with it because I didn't notice it added this to my shopping cart, even though I didn't want it.
When I went back to the page again to figure out what went wrong I noticed what had happened. The option for buying a monthly package is already highlighted and you can't turn it off. I think the way the website is made is unfair and tricks a lot of people into unneccesary purchases, especially because you can't turn this off and can't get a refund. I hope you will do something about this!
Käyttäjätaso 7
Kunniamerkki +3
Elisa's top up page is also notorious for picking up automatically a wrong phone number to be topped up. So always quadruple check the phone number, all selected options and that the total amount makes sense for the top up you intended.

Oma Saunalahti has totally misleading links for topping up Saunalahti Latausliittymä, too. The problem is known for at least 13 months, but Elisa has not done anything to fix neither the top up page itself or links referring to it.

More about this in Finnish: Latausliittymän saldon lataaminen "väärään numeroon".

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