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Question:"Roaming-estonmuutos lasku" and "Asiakaspalvelun palvelumaksu"

  • 7 marraskuu 2017
  • 1 kommentti
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  • Uusi OmaYhteisön jäsen
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Hello,

I changed my phone-subscription to "4G Saunalahti Huoleton Premium" 2 months ago, I was told that I would have no customer service fees or any extra fees apart from the 29,90e per month charge starting from the date.

I checked my invoice today and there is an additional 12e "Asiakaspavelun pavelumaksu" even though I specifically asked about extra charges, and was told there is going to be NO service charges.

I checked my original contract and it includes no mention of any "Asiakaspalvelu" charge either.

Did the Elisa customer server lie to me about this, or is this a mistake on my invoice? Can some explain?
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Vastauksen tähän kysymykseen jakoi Mits 7 marraskuu 2017, 15:58

Hi,
it seems like the data barring for abroad usage has been taken off at the same time when you'd ordered the Premium and that's why there is a 12e fee from "Roaming-eston
muutos".
If there's something unclear about the invoice I suggest you contact customer service about that. 🙂
Probably the easiest way to do that is via chat. You can find our chat f.e. in OmaElisa.
Katso alkuperäinen viesti

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Käyttäjätaso 7
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Hi,
it seems like the data barring for abroad usage has been taken off at the same time when you'd ordered the Premium and that's why there is a 12e fee from "Roaming-eston
muutos".
If there's something unclear about the invoice I suggest you contact customer service about that. 🙂
Probably the easiest way to do that is via chat. You can find our chat f.e. in OmaElisa.

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