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i want to end my subscription

  • 19 June 2021
  • 2 kommenttia
  • 215 katselukerrat
M

Hi,

 

I was living in xxxxxxxxxx but now i moved address and currently im homeless so i dont need elisa subscription anymore. The device is still at my past home because a new tenant is moving there and his name is xxxxxx. Is it possible you cancel my subcription on that device and continue for xxxxxx? Actually im not in finland due to health reasons and thats why i cant come to return the device. He will pay 30 euro to nal asunnot and they will turn on his internet. He is new tenant for that address. Then its upto him he continues for 2mb free or wants more but for me please cancel it. 

I cant receive or call you since my number is not working for international calls. Kindly contact me via email since there is no other medium to contact right now

 

xxxxxxxxxx

Thanks very much

 

Regards,

Edit: Removed personal information. -Keinotekoinen

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Vastauksen tähän kysymykseen jakoi lasselusse 19 June 2021, 11:29

Katso alkuperäinen viesti

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2 kommenttia

lasselusse
Käyttäjätaso 6
Kunniamerkki +12

please, do not give personal or identifiying information in places which have public access, like this discussion forum.

sounds like you have a mess, but if cancelling is an issue, you could do it in “omaelisa”.  possible device is more complicated if it has payments left.

you could use chat for discussion with elisa, but insctructions are in finnish site. it requires omaelisa access.

https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

https://elisa.fi/asiakaspalvelu/yhteystiedot/

disclaimer: i do not represent elisa!

K
Arvonimi
Käyttäjätaso 7
Kunniamerkki +21

Hi @Muhammad Bilal and welcome to OmaYhteisö!


First of all as @lasselusse said, please do not share any personal or identifying information here on a public forum. I have edited this info out of your message.

I recommend contacting our customer service about this so that this matter can be solved.

You can find our contact information on the link @lasselusse posted. You can also book a call time here: https://elisa.fi/asiakaspalvelu/callme/

Osallistu arvontaan OmaElisassa!

OmaYhteisö-käyttöehdot