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Prepaid SIM lost, can the number be restored?

  • December 22, 2022
  • 1 kommentti
  • 343 katselukerrat

Hello!

My wife’s phone has been stolen and she used prepaid sim-card. We already report about a crime to police, gave them all information including IMEI, but we almost lost hope. Is it possible to restore a number from that prepaid sim?

Thank you.




EDIT 22.12.2022 // edited the title to be more descriptive -draakki

Vastauksen tähän kysymykseen jakoi Snouppi

Hello @Stanislav and welcome to OmaYhteisö!

I’m sorry to hear that. You can change Prepaid SIM-card at the nearest Elisa shop, but you need to show that frame where is details for that number such as PUK-code. Without PUK-code it’s not possible to change a Prepaid SIM-card. 

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1 kommentti

Snouppi
Elisalainen
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  • Elisalainen
  • Vastaus
  • December 23, 2022

Hello @Stanislav and welcome to OmaYhteisö!

I’m sorry to hear that. You can change Prepaid SIM-card at the nearest Elisa shop, but you need to show that frame where is details for that number such as PUK-code. Without PUK-code it’s not possible to change a Prepaid SIM-card.