Kysymys

Saunalahti Mobiililaajakaista 4G 100M - hidas

  • 8 heinäkuu 2020
  • 5 kommenttia
  • 7923 katselukerrat

Dear Sir/Madam,

I just opened today the 4G connection, that was offered to replace the land line internet connection. The sales men on the telephone was very happy that I would get a fast internet connection and that the source of the connection was about 400 M away from my house. Couldn’t go wrong!

 

To day I did the speedtest, and the speed is between 3 and 25 MB/s. I tried different spot in the house, but the internet doesn’t get faster then it was over the landline. 

 

Any idea what Elisa is going todo about this? Or shall I pay Elisa by the percentage of their promissed speed!?!?

 


5 kommenttia

Käyttäjätaso 2

Elisas promissed speed variation for 100M is 5M-100M. Allways expect the worse when you do deals like this.

How did you get 100M anyway, i dont see that speed on sale in the wep page ? Nearest is 150M ..

Käyttäjätaso 4
Kunniamerkki

Dear Sir/Madam,

I just opened today the 4G connection, that was offered to replace the land line internet connection. The sales men on the telephone was very happy that I would get a fast internet connection and that the source of the connection was about 400 M away from my house. Couldn’t go wrong!

 

To day I did the speedtest, and the speed is between 3 and 25 MB/s. I tried different spot in the house, but the internet doesn’t get faster then it was over the landline. 

 

Any idea what Elisa is going todo about this? Or shall I pay Elisa by the percentage of their promissed speed!?!?

 

When you have fixed line your speed is guaranteed because it is dedicated only for you. 4G mobile internet is shared media in which many users shares the same resources. Elisa guarantees only 5 Mbps as minimum speed in 4G mobile internet. In your case, speed can be anything between 5-100 Mbps.

Furthermore, many factors affects the speed such as used device and its capabilities, distance and signal conditions to the cell phone tower, buildings and obstacles between you and the cell phone tower, available bandwidth and load (= how much users in the same area are using service) in the tower.

I advice to use cellmapper app in your android phone to check signal strength (RSRP value) and you can post screenshot here so we could estimate more about your situation.

Nevertheless, 4G will never be the same as your fixed line. I advice you to consider to get back your fixed line as it’s the most reliable and stable what comes to the speed and quality.

Hi Thanks for the answers, ofcourse I know that I wouldn’t get 100 MB/s, but i’m not the one who is advertising with these speeds!

But at the moment, the speedtest shows me that I have under 4 Mb/s download, that is even under the limit thats is promised…

Please find attached the RSRP scree shot of what @jm82 asked for and a screenshot of the speedtest of today.

 

I wish I could go back to the phone line, but according to Elisa the city is taking away the cellphone lines…

 

I’m not sure if you guys are working for Elisa, because I like your help, but it would be nice to have some real solving problem...

 

 

 

Käyttäjätaso 4
Kunniamerkki

Hi Thanks for the answers, ofcourse I know that I wouldn’t get 100 MB/s, but i’m not the one who is advertising with these speeds!

But at the moment, the speedtest shows me that I have under 4 Mb/s download, that is even under the limit thats is promised…

Please find attached the RSRP scree shot of what @jm82 asked for and a screenshot of the speedtest of today.

 

I wish I could go back to the phone line, but according to Elisa the city is taking away the cellphone lines…

 

I’m not sure if you guys are working for Elisa, because I like your help, but it would be nice to have some real solving problem...

 

 

 

Can you still get one more screenshot and show the screenshot from the very top of cellmapper? Now I see you have scrolled down and don’t see necessary information. I think there are probably two problems. Signal condition not so good and also some congestion in the cell tower. 

What mobile device do you use? (Brand and model).

I don’t work for Elisa - I am just a community member here. :)

Käyttäjätaso 4
Kunniamerkki

@Santtulainen Have you got any solution? You can also send us a private message OmaYhteisö-tiimi and we can take a better look? :) 

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