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OmaElisa -app wants to open Firefox browser

  • November 12, 2024
  • 8 kommenttia
  • 140 katselukerrat

Hello

 

Omaelisa sovellus does not want to open. It tells me it needs firefox to open. I have Firefox on my phone but the sovellus does not recognise this.

 

Can you help?

 

Robin

Vastauksen tähän kysymykseen jakoi Suvi

 

Firefox is the default browser. I have uninstalled and installed again but still the omaelisa app does not recognise Firefox even though it's telling me it's one of the apps it works on.

 

Hi ​@robuter!

We’ve discovered this problem with the OmaElisa app and some versions of the Firefox browser. We’re working on a fix which will most probably be released in the next app release.

8 kommenttia

Snouppi
Elisalainen
Forum|alt.badge.img+17
  • Elisalainen
  • November 12, 2024

That sounds strange if the app needs Firefox to open. What phone do you have, and have you tried reinstalling the OmaElisa app? Also, glad to have you as part of the mighty force of OmaYhteisö @robuter! ❤️


Sokrates
  • November 12, 2024

Hello

 

Omaelisa sovellus does not want to open. It tells me it needs firefox to open. I have Firefox on my phone but the sovellus does not recognise this.

 

Can you help?

 

Robin

Check in phones settings , that Firefox is put as default browser.


  • Keskustelun aloittaja
  • Keskustelija
  • November 14, 2024

Firefox is the default browser. I have uninstalled and installed again but still the omaelisa app does not recognise Firefox even though it's telling me it's one of the apps it works on.

 


  • Keskustelun aloittaja
  • Keskustelija
  • November 14, 2024

And I'm on a Motorola Edge 20 pro 5G


  • November 14, 2024

And I'm on a Motorola Edge 20 pro 5G

Do you have the latest version of Firefox on your phone?

Have you tried Chrome browser?


  • Keskustelun aloittaja
  • Keskustelija
  • November 14, 2024

Newest version of Firefox yes, and yes it works in Chrome. I just want it to work in Firefox because I like using Firefox. Very annoying.


  • November 14, 2024

Newest version of Firefox yes, and yes it works in Chrome. I just want it to work in Firefox because I like using Firefox. Very annoying.

Clear the Play Store cache.

Contact customer service: (There may be a problem with the OmaElisa app.)

Contact Elisa's consumer customer service:

Customer Service – How can we help you

Customer service – call us or book a call time

010 190 240​
(mobile call charge / local network charge)​

Open Mon-Fri 8 am - 6 pm and by booking a call time Mon-Fri 8.30 am - 8 pm.

book a call time

 

 


Suvi
OmaYhteisön yhteisömanageri
Forum|alt.badge.img+15
  • OmaYhteisön yhteisömanageri
  • Vastaus
  • November 15, 2024

 

Firefox is the default browser. I have uninstalled and installed again but still the omaelisa app does not recognise Firefox even though it's telling me it's one of the apps it works on.

 

Hi ​@robuter!

We’ve discovered this problem with the OmaElisa app and some versions of the Firefox browser. We’re working on a fix which will most probably be released in the next app release.