I am already paying 21 € monthly. Why do I receive an additional invoice of 37,09 €? Please clarify what service this concerns.

Check the PDF breakdown of the invoice on page 2

https://elisa.fi/asiakaspalvelu/english/invoice-questions/

Find your invoices in OmaElisa

Contact Elisa's consumer customer service:

https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

Customer Service – How can we help you?

Customer service – call us 

010 190 240

(mobile call charge / local network charge, incl. queuing time)​

Mon-Fri 9 am – 6 pm

I did not submit any changes or requests to modify my subscription.

I would like to continue paying only 21 € per month for internet service, as before. I am not interested in any additional services or charges.

Please check my account and correct the invoice if there has been a mistake.

Thank you in advance for your help.

As ​@Kimblez told, you would need to contact customer care to get a clarification for your invoice. 😊 Unfortunately we cannot deal with customer data, or personal information here at OmaYhteisö.

You can also check your invoice from the breakdown, and see if there’s an explanation to your question.

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