Good afternoon.
Yesterday, I mistakenly subscribed to a device data plan on my phone. It's very slow for a phone. I then subscribed to a new plan, but it won't start until the device plan expires, which is three months.
Please help me cancel my device data plan. I want the next plan to start immediately.
My phone number is: +xxxx🙏
EDIT: 15.4.2026 removed personal information // Suvi
Contact Elisa's consumer customer service:
Customer Service – How can we help you
(mobile call charge / local network charge, incl. queuing time)
Mon-Fri 9 am – 6 pm
+11Prepaid plans are anonymous, so unfortunately we can’t make any changes to them. In other words, we’re not able to reliably verify that the subscription belongs to you. 🙏
You’ll need to wait until the current package expires and then activate the one you want after that. 😊
I’d also recommend turning on recurring billing in the prepaid store if you usually choose the same data package each month. 👌
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