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The new internet connection is not working

  • July 28, 2026
  • 1 kommentti
  • 34 katselukerrat
G

I jsut mobed to a new apartment. There is a Genexis Pure ED500 router. It shows green STATUS and WIFI LEDs but no internet. Can you help?

EDIT:// 28.7.2026 Modified the title to be more descriptive. -Santtu

July 28, 2026

Contact Elisa's consumer customer service:

https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

Customer Service – How can we help you?

Customer service – call us 

010 190 240

(mobile call charge / local network charge, incl. queuing time)​

Mon-Fri 9 am – 6 pm

1 kommentti

K
  • Kimblez
  • OmaYhteisön luottojäsen
  • July 28, 2026

Contact Elisa's consumer customer service:

https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

Customer Service – How can we help you?

Customer service – call us 

010 190 240

(mobile call charge / local network charge, incl. queuing time)​

Mon-Fri 9 am – 6 pm

Netin vianselvitys OmaElisassa

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