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Hi, There seems to be a fault on tower 336904 in Mäksmäki, I can no longer see band 78 or CA onto it and currently only see band 28. Its been like this for a few days now.

 

Is this a known issue as your faults map also seems to be down atm?

 

Raz

 Couldn’t find faults with these details. 🤔 If the fault is still active, I recommend to contact our disruption service to get help 👍


I was on the phone to them today, they will be sending an engineer tomorrow to the tower. From my understanding there was some work on the tower a few days ago (not 5g related) and it appears my issue started after that.

From how it seems at my end with the testing I did this afternoon (after the engineer called), it appears the tower is no longer allowing 5G-NSA CA n28 + n78 unless the n28 signal is extremely poor. For example if I remove one of my four external antennas and put the small rabbit ear antenna in its place, I can get n28 + n78 but its extremely weak and poor. As soon as I put the external antenna back its only allowing n28, I assume because the n28 signal is now so much stronger. I have tested all four external antennas with a multi-meter etc and they are fine.

 


Great that you called! That’s definitely the easiest way for us to be informed and to get it investigated. 👍 Hope it gets solved as soon as possible!


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