Hello. Yesterday, I topped up my Elisa Prepaid number xxx, via the website lataa.elisa.fi. The funds were deducted from my bank account, but my balance remains 0. Could you please check this transaction and update my balance? I have the payment confirmation/transaction number.
EDIT: 18.10.2026 // Muokattu otsikkoa kuvaavammaksi ja poistettu puhelinnumero näkyvistä. -Fannytastic
Vastattu
Elisa Prepaid payment
Vastauksen tähän kysymykseen jakoi Kimblez
Elisa Prepaid instructions:
https://elisa.fi/asiakaspalvelu/english/prepaid-instructions/
Fault situations and problems with balance or package top-ups
If the internet or calls are not working on your subscription:
- Please make sure you have selected the correct package for your subscription or that there is balance available on it. Check your balance and the validity period of the subscription.
- Use the Network Assistant to troubleshoot the issue: go to Elisa’s Network Assistant and check network availability by address (FI)
If you have not received the package you purchased on your subscription, but the charge has been made, please contact our customer service.
Before contacting us, please have the following information ready:
- Your prepaid subscription number
- Your bank account number
- The payment reference number (available on your bank statement)
- The date and time of the top-up
- Contact Elisa customer service.
Ask there if possible:
Log in to OmaElisa >Support>Messages and notifications>Customer service messages>New Message
Social media team:
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