Im using elisa postpaid internet connection . My contract is fixed term . I work at kalasatama and my elisa’s internet connection dont work in my area . I mean inside many buildings it shows me E on the network. No service im getting in many places . I asked elisa agent to end my contract , he said i may have to pay rest of the contract bill . Im not getting the service i was pomised , dont i have the right to end this contract without any fine ?
Vastattu
Internet connection problem
Vastauksen tähän kysymykseen jakoi eepuska
As
Explain that you’re experiencing issues with your subscription’s internet in multiple locations (I guess also including your home address?). You should be connected to our fault services where this issue will be investigated and the fixed term contract might be cancelled if the problem can also be verified from our side.
A fixed-term contract cannot usually be cancelled.
You have to pay until the end of the contract period, but Your order placed by distance selling has a 14-day right of withdrawal from distance selling from the date of delivery of the order confirmation or receipt of the device. (Also a fixed-term contract.)
Contact Elisa's customer service:
Customer Service – How can we help you
Customer service – call us
010 190 240
(mobile call charge / local network charge, incl. queuing time)
Mon-Fri 8 am – 6 pm
+9- OmaYhteisön moderaattori
- Vastaus
As
Explain that you’re experiencing issues with your subscription’s internet in multiple locations (I guess also including your home address?). You should be connected to our fault services where this issue will be investigated and the fixed term contract might be cancelled if the problem can also be verified from our side.
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