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roaming not working

  • February 14, 2026
  • 3 kommenttia
  • 66 katselukerrat
E

Please help! I am in Switzerland. My wife's physical SIM works fine, but my eSIM is stuck on 3G with no data. I have already restarted and reset network settings. Please perform a 'Location Update Refresh' or reset the roaming profile on my line: **********
 

EDIT 16.2.2026 // Edited to hide customer information. -sannika

    3 kommenttia

    K
    • Kimblez
    • OmaYhteisön luottojäsen
    • February 15, 2026

    Contact Elisa's consumer customer service:

    https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

    Customer Service – How can we help you?

    Customer service – call us 

    010 190 240

    (mobile call charge / local network charge, incl. queuing time)​

    Mon-Fri 9 am – 6 pm

     

    sannika
    OmaYhteisön moderaattori
    Forum|alt.badge.img+5
    • sannikaOmaYhteisön moderaattori
    • OmaYhteisön moderaattori
    • February 16, 2026
    Sorry to hear about the issue! If this is about a business subscription, it's a good idea to check the international usage settings either in your company’s OmaElisa or with your employer’s contact person. 🔎

    You can find more tips for using your phone abroad here: https://yrityksille.elisa.fi/ohjeet/puhelin-ulkomailla and if you need help from our business customer service, you’ll find their contact details here: https://yrityksille.elisa.fi/yhteystiedot 👍
      K
      • Kimblez
      • OmaYhteisön luottojäsen
      • February 16, 2026
      Sorry to hear about the issue! If this is about a business subscription, it's a good idea to check the international usage settings either in your company’s OmaElisa or with your employer’s contact person. 🔎

      You can find more tips for using your phone abroad here: https://yrityksille.elisa.fi/ohjeet/puhelin-ulkomailla and if you need help from our business customer service, you’ll find their contact details here: https://yrityksille.elisa.fi/yhteystiedot 👍

      Or:

      https://yrityksille.elisa.fi/en/contact-information

      Corporate customer service and support

      Netin vianselvitys OmaElisassa

      OmaYhteisö-käyttöehdotAccessibility statement