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Not receiving an order confirmation after payment

  • marras 5, 2026 1:44 ip. UTC
  • 2 kommenttia
  • 32 katselukerrat

Hello, I ordered the Volutz Cableogy II USB-C to Lightning cable (1.5 m) at the promotional price of €4.99. The payment went through and the money has been deducted from my account, but I have not received an order confirmation. Could you please check the status of my order and send me the confirmation?

XXX

Thank you.

EDIT: 6.11.2026 // Title clarified and payment-related customer information has been hidden from the message. -sannika

Vastauksen tähän kysymykseen jakoi Kimblez

Check the status of your order in OmaElisa:

Log in to OmaElisa >Product and orders>Order tracking

The order confirmation can also be found in OmaElisa on the front page:

Latest custom letters/All custom letters

 

 

Katso alkuperäinen viesti

2 kommenttia

  • OmaYhteisön luottojäsen
  • Vastaus
  • marras 5, 2026 3:17 ip. UTC

Check the status of your order in OmaElisa:

Log in to OmaElisa >Product and orders>Order tracking

The order confirmation can also be found in OmaElisa on the front page:

Latest custom letters/All custom letters

 

 


sannika
OmaYhteisön moderaattori
Forum|alt.badge.img+10
  • OmaYhteisön moderaattori
  • marras 6, 2026 6:50 ap. UTC

As ​@Kimblez  mentioned above, OmaElisa is a good place to track your orders. 👍 Since OmaYhteisö is a public discussion forum, we’re unable to check any details related to your customer account here. 

If the issue is not resolved through OmaElisa, please contact our customer service so that the matter can be investigated further.