Skip to main content
Vastaus

Bills and please cut the service

  • December 28, 2022
  • 5 kommenttia
  • 91 katselukerrat

Moikka!

 

I changed my address to Egypt several months ago, and I do not use the home internet and phone at all.

 

I receive big invoices that I do not know why.

 

Please, cut the internet and phone services because I do not use them.

 

Onnellista outta vuotta!

Dina

Vastauksen tähän kysymykseen jakoi Snouppi

Hello @Dina Mosselhy and welcome to OmaYhteisö!

Thank you for contacting us. 

EDIT: 29.10.2024 //  Updated information to align with the current operating model. - Ilponen

You can contact our customer service to resolve the issue.

5 kommenttia

Snouppi
Elisalainen
Forum|alt.badge.img+17
  • Elisalainen
  • Vastaus
  • December 28, 2022

Hello @Dina Mosselhy and welcome to OmaYhteisö!

Thank you for contacting us. 

EDIT: 29.10.2024 //  Updated information to align with the current operating model. - Ilponen

You can contact our customer service to resolve the issue.


  • Tulokas
  • October 29, 2024

Hi,

 

I am traveling to Egypt and Saudi Arabia and I am worried my simcard doesn’t work. Typically, I need to use my phone to access my university laptop.

How can you help me with this?

 

Regards,
Sara


ilponen
OmaYhteisön moderaattori
Forum|alt.badge.img+11
  • OmaYhteisön moderaattori
  • October 29, 2024

Hi there! In Egypt, using an Elisa subscription costs as follows:

  • Calls to Finland and within the country: 1,608 €/min
  • Incoming calls: 1,052 €/min
  • Text messages: 0,294 €/message
  • Calls to groups 1-3 and EU/EEA countries: 3,026 €/min
  • Data transfer: 0,151 €/MB

In Saudi Arabia, using an Elisa subscription costs as follows:

  • Calls to Finland and within the country: 2,419 €/min
  • Incoming calls: 1,71 €/min
  • Text messages: 0,294 €/message
  • Calls to groups 1-3 and EU/EEA countries: 3,026 €/min
  • Data transfer: 10,02 €/MB

Using a prepaid subscription is not possible in Saudi Arabia.


Please check that the roaming setting is enabled on your phone. 😊 If you have a subscription with a monthly fee, it’s a good idea to check in the OmaElisa app to ensure that there are no restrictions on international use. Additional information on pricing for using your subscription abroad can be found here (in Finnish).
We recommend ordering a Reissunetti if you are planning to use data when abroad.


  • Tulokas
  • October 29, 2024

Hi, thank you very much! I have Saunalahti prepaid simcard but I need to use my phone to receive codes to access my university laptop. What should I do in this situation?


ilponen
OmaYhteisön moderaattori
Forum|alt.badge.img+11
  • OmaYhteisön moderaattori
  • October 29, 2024

I suggest that you contact your university and ask if they have some other options for receiving the codes. 😊