Internet not working in Germany

Check the- APN setting on your phone. It must be internet.

Try:

1. Turn off your phone. 

2. Take out the SIM card. 

3. Leave the phone closed for 5-10 minutes. 

4. Put the SIM card back in and turn on the phone.

Reset network settings

It didn't really help. It seems to send data but not receive it for whatever reason. 

I have pre paid connection and I got the 4g 200 pack

Is the APN-setting: internet. You need to save it and restart your phone.

Contact Elisa's consumer customer service:

https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

Customer Service – How can we help you?

Customer service – call us 

010 190 240

(mobile call charge / local network charge, incl. queuing time)​

Mon-Fri 9 am – 6 pm

The apn is 'internet'. It has always been like that. I tried contacting Elisa but I've been on hold for 10mins unfortunately. 

Try again later. A fault report can be made at any time:

https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

Disruption/fault reports and PUK code requests 24 h. If you are calling because of a disruption, please have your device and/or connection nearby.

Did you get the internet working? ​@Abhi 

Unfortunately not. The internet suddenly started to work for a day but then it went away. It always shows the 4g sign and send data but doesn't receive it (what I gather from the arrows). Talking to the customer service didn't help much as it is a prepaid pack that I have taken and they don't have any info on that, which is a bit weird. I got a new pack few days before and they were thinking it might be that my data is over. Even though I never got to use it. So now, it is a clueless situation at this point 

Sorry to hear the issue hasn't been resolved yet. Prepaid subscriptions are anonymous, which means our customer service has very limited visibility into them and cannot disclose or verify many subscription-specific details.

One thing that came to mind, if the prepaid subscription is brand new, uses an eSIM and the eSIM wasn't activated while in Finland, the subscription may not work abroad. Once the subscription has connected to the Finnish network at least once, it should start working abroad as well. This may not be the case in your situation, but I wanted to mention it just in case, as the root cause of the issue remains unclear.

It may also be worth trying to manually select a network from your phone's settings. In Germany, the recommended networks are Vodafone, Telefonica O2 and Deutsche Telekom. If you're having trouble connecting, switching to another available network may help. 👍

Thank you all for your replies.

I've had Elisa for the past 7 years and been travelling around Europe with it. It has worked well in most places. 

I tried switching operators manually. Only O2 seems to show up the 4g sign.

I live in Finland but I was in Germany for around 8 days. I was in Munich and Berlin and it didn't work in both the cities. Now I'm back in Finland and it works fine. Basically, the first 7-8 days of the new pack was a waste of money.