I lost all my balance, I have been in France for last 10 days and using the internet 4G from elisa. But just today. I lost all my balance in one hour. All these days I kept checking if I am loosing balance on using internet. But there was no deduction for 10 days. And just today all my balance was swipped clean ?
Vastaus
lost all my balance
Vastauksen tähän kysymykseen jakoi irritus
Did you have Rajoitukseton 4G, Nettikuukausi 4G+ or Nettiviikko 4G+ package? They all have different fair use allowances.
| package | data transfer in Finland | fair use allowance in Norway, Sweden, Denmark, Estonia, Latvia and Lithuania | fair use allowance in other EU/EEA countries |
|---|---|---|---|
| Rajoitukseton 4G | unlimited | unlimited | 10 GB |
| Nettikuukausi 4G+ Månad Internet 4G+ Month Internet 4G+ | unlimited | 9 GB | 9 GB |
| Nettiviikko 4G+ Vecka Internet 4G+ Week Internet 4G+ | unlimited | 3 GB | 3 GB |
Any data transfer exceeding the allowance will be charged at 3,10 €/GB.
Maybe you used up your allowance in 10 days and now pay 3,10 €/GB for excessive data usage?
For more information see Saunalahti Prepaid roaming price list in Finnish.
Tämä keskustelu on suljettu, eikä tätä voi kommentoida.
Kokeile löytyisikö samasta aiheesta toinen tai uudempi keskustelu.
Jos keskustelua tai vastausta ei löytynyt, aloita uusi keskustelu.
+22Did you have Rajoitukseton 4G, Nettikuukausi 4G+ or Nettiviikko 4G+ package? They all have different fair use allowances.
| package | data transfer in Finland | fair use allowance in Norway, Sweden, Denmark, Estonia, Latvia and Lithuania | fair use allowance in other EU/EEA countries |
|---|---|---|---|
| Rajoitukseton 4G | unlimited | unlimited | 10 GB |
| Nettikuukausi 4G+ Månad Internet 4G+ Month Internet 4G+ | unlimited | 9 GB | 9 GB |
| Nettiviikko 4G+ Vecka Internet 4G+ Week Internet 4G+ | unlimited | 3 GB | 3 GB |
Any data transfer exceeding the allowance will be charged at 3,10 €/GB.
Maybe you used up your allowance in 10 days and now pay 3,10 €/GB for excessive data usage?
For more information see Saunalahti Prepaid roaming price list in Finnish.
+22Saunalahti Prepaid’s ”monthly” packages are valid for 31 days, starting either at the time of the purchase or expiration of your previous package if you bought another one before the previous expired. They do not follow calendar months. Partial days do not count, either.
In order for your package to expire on 30.04., you would have had to purchase it on 30.03.
Unfortunately I don’t think you can check the roaming use anywhere. See if your phone has a log of its own. Most Android phones have it in the settings application.
The validity of the package can be checked by sending text TILI to number 18258.
Balance can be checked by entering *100# 
into the dialler, too.
Should your package be valid, you should receive something like Nettikuukausi
4G+ paketti vanhenee: 13.05.2022., which means Internet Month 4G+ package will expire on 13th May 2022.
If you don’t have a valid package, there will be no mention of it. Like Liittymäsi saldo on: 1,23 €. Liittymäsi voimassaoloaika päättyy: 04.08.2022. Terveisin Elisa, which means Your balance is 1,23 €. Your sim will expire on 4th August 2022. Yours sincerely, Elisa.
Netin vianselvitys OmaElisassa
Liity OmaYhteisöön
Onko sinulla jo tunnus? Kirjaudu sisään
Tervetuloa OmaYhteisöön!
Eikö sinulla ole vielä tunnusta? Luo OmaYhteisö-tunnus
ELISAN TYÖNTEKIJÖIDEN KIRJAUTUMINEN KIRJAUDU TAI REKISTERÖIDY ELISA TUNNUKSELLA
tai
Anna OmaYhteisö-tunnuksesi tai sähköpostiosoitteesi, niin lähetämme sinulle sähköpostitse ohjeet salasanan palauttamiseksi