Payment made without a reference number

Instructions:

https://elisa.fi/asiakaspalvelu/english/invoice-questions/

Did you assidentally pay your invoice twise or did yuo pay too much?

If you accidentally paid too much, the overpayment will automatically be compensated in your next invoice.

You don't need to inform our customer service about the overpayment.

If it's a large sum of money and you wish to have the overpayment returned to your account, contact our customer service in order to ask for a refund. We will charge for processing the refund according to the price list.

Contact Elisa's consumer customer service

https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

Customer service – call us 

010 190 240

(mobile call charge / local network charge, incl. queuing time)​

Mon-Fri 9 am – 6 pm

Hello i accidentally pay 32euro last night without putting reference so i want to make sure it will be deducted from my bill this month 

thank you 

This is a public forum.

Contact Elisa's consumer customer service

https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

Customer service – call us 

010 190 240

(mobile call charge / local network charge, incl. queuing time)​

Mon-Fri 9 am – 6 pm

Hello i tried to contact but it not going through i also tried calling but not connecting 

If your payment was made without a reference number, it unfortunately won’t find its way to your phone bill automatically. But our customer service can help resolve this, so we recommend contacting us again. Our phone support and OmaElisa’s chat are available on weekdays from 9 am to 6 pm. If you have a Facebook or X account, you can also send a private message to Elisa’s social media team via these channels:

Facebook: https://m.me/elisasuomi  
X: https://elisa.to/2GdQo2M

Please note that OmaYhteisö is a public forum, so we kindly ask you not to share any personal information here. Welcome to OmaYhteisö ​@Alani! 😊