Prepaid top-up missing

12 tuntia sitten
October 16, 2026
1 kommentti
21 katselukerrat

siim
Tiedonhaluinen

I paid on elisa lataa site, money was token from my bank account but i didn't receive any money on my prepaid card.

EDIT: 16.10.2026 // The subject has been modified to better match the issue. -sannika

K

Kimblez
OmaYhteisön luottojäsen
8 tuntia sitten
October 16, 2026

Are you sure it's loaded to the right phone number?

Instructions:

https://elisa.fi/asiakaspalvelu/english/prepaid-instructions/

Fault situations and problems with balance or package top-ups

If the internet or calls are not working on your subscription:

Please make sure you have selected the correct package for your subscription or that there is balance available on it. Check your balance and the validity period of the subscription.
Use the Network Assistant to troubleshoot the issue: go to Elisa’s Network Assistant and check network availability by address (FI)

If you have not received the package you purchased on your subscription, but the charge has been made, please contact our customer service.

Before contacting us, please have the following information ready:

Your prepaid subscription number
Your bank account number
The payment reference number (available on your bank statement)
The date and time of the top-up
Contact Elisa customer service.

Ask there if possible:

Log in to OmaElisa >Support>Messages and notifications>Customer service messages>New Message

Social media team:

Send a private message on Facebook

Send a private message on X

Tykkää

Fault situations and problems with balance or package top-ups

Social media team:

Netin vianselvitys OmaElisassa

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