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Why is my monthly bill higher than expected?

  • June 26, 2026
  • 2 kommenttia
  • 42 katselukerrat
P

Hello I think every month I have to pay more money and you made wrong invoces.I never call anyone.I just use internet and free call 

But every month I got more money involces.What's wrong by your side?.next month my invoice supposed to be 26.99 not more money

EDIT: 27.6.2026 // Edited the title to better reflect the topic. -sannika

 

2 kommenttia

K
  • Kimblez
  • OmaYhteisön luottojäsen
  • June 26, 2026

Check in OmaElisa the PDF breakdown of the invoice on page 2

OMAELISA> On the front page: Select Invoices.

Contact Elisa's consumer customer service:

https://elisa.fi/asiakaspalvelu/yhteystiedot/en/

Customer Service – How can we help you?

Customer service – call us 

010 190 240

(mobile call charge / local network charge, incl. queuing time)​

Mon-Fri 9 am – 6 pm

Or:

Send a message to customer service in OmaElisa:

OMAELISA >Support>Messages and notifications>Customer service messages>invoicing

sannika
OmaYhteisön moderaattori
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  • sannikaOmaYhteisön moderaattori
  • OmaYhteisön moderaattori
  • June 27, 2026

We recommend taking a look at the detailed breakdown of your invoice following ​@Kimblez instructions, to see if there might be any extra charges in addition to the monthly fee. You can also check your usage in OmaElisa. Just go to Products, select your subscription, and open Usage monitoring, then choose the month you’d like to view. If anything feels unclear, our customer service is always happy to help. 👍

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